FateGems Support
Your Questions Answered
Find clear guidance on our unique tarot mystery draws, custom engraving details, and transparent store policies.
Frequently Asked Questions
We've gathered answers to help you navigate your journey with FateGems. If your question isn't here, please reach out.
How do Tarot Crystal Mystery Boxes work?
Your journey begins with an interactive tarot draw on our site. Based on your card, we select a healing crystal aligned with its energy. This crystal is then paired with a custom-engraved charm, creating a deeply personal keepsake.
What are my custom engraving options?
We offer a selection of celestial symbols, initial engravings, and short, meaningful phrases. Each charm is meticulously engraved to your specifications, adding a unique touch to your sacred crystal.
What is your shipping and return policy?
We ship across the United States with standard and expedited options. Due to the personalized nature of our products, custom-engraved items are non-refundable, but we ensure secure packaging and quality assurance for every order.
Where do you source your crystals?
FateGems is committed to ethical sourcing. We partner with trusted mines and suppliers who adhere to fair labor practices and environmentally responsible methods, ensuring every crystal carries pure, positive energy.